About Your Kustom Items

Small variances in color, shape, or size is a characteristic of a hand made item, not a flaw!  If you believe there is an actual defect in your item, please reach out to us to make it right!

To keep your Kustom Item looking its best, we recommend garments be turned INSIDE OUT before washing on a permanent press or delicate cycle, and dried using low heat.  

Many of our embellishments are attached by a heat activated adhesive, and excess heat may cause them to release.

Items decorated with rhinestones and glitter do best when washed separately, inside out, on a permanent press cycle and hung dry.  Rubbing on the inside of washing machines, and against other items of clothing will shorten the life span of the applied embellishments. 

Some manufactured dyed items may bleed into the wash the first several times they are washed.  

Please wash with care, or separately.

We recommend HAND WASHING only for all of our glassware, tumblers, and acrylic items, regardless of decoration type.  Soaking should be avoided.

Laser engraved, Powder-coated stainless tumblers may crack and peel if put into the dishwasher.  This is not a flaw in our workmanship, but a result of breeching the finish when we laser items.  

Even if there is  manufacturer printing to the contrary, items are NOT dishwasher safe.

Sublimated mugs and tumblers should not be put in the dishwasher as some washers high heat/sanitation settings are hot enough to cause the image to re-gas and fade.

Cutting boards are HAND WASH only.  DO NOT submerse them in water.

We recommend oiling wooden boards monthly to keep them from drying out and cracking.