FAQ

We know how exciting it is to order a Kustom gift, and acknowledge you are anxiously awaiting its arrival!  Items listed as “in stock” and “ready for Kustomization” will ship out within five (5) business days of your order.  Depending on your location, it may take up to a week more for your item to arrive to you Per your selected shipping option.  Items that are “Kustom Made” will take ten business days on average.  Large quantities, team orders, and Kustom art orders will have a ship date on your written estimate.

Unfortunately, no.  All items are made to order and cannot be returned once shipped.  Please check spelling and size selection carefully prior to the finalization of your order.

Variations In size, color, font and material are considered characteristics of a handmade item, NOT a defect.  We do our best to make sure every item that goes out the door has been quality inspected prior to being packaged.  However, if your item has an issue with craftsmanship, please contact us immediately so we may make it right!

All items will come with a business car that has generic washing instructions on the back.  Many of our embellishments are applied with a heat activated adhesive, so low temp washing and drying is recommended.  Clothing items should be turned inside out to prevent rubbing on sides of washing machines and other pieces in the wash tub.  Some non clothing items may be surface wash only.  Cutting boards and wood display items may need to be regularly oiled (Check your package for additional care instructions)